Help Center

Login troubleshooting

Your username is the email address used to register your account. Note that logins are case sensitive.

If you've forgotten your password, you can reset it at [dashboard.1099policy.com/reset](https://dashboard.1099policy.com/reset). Two-factor authentication may be required to complete sign-in.

Signing in to your account

To access your 1099Policy dashboard:

  1. Visit [1099policy.com/signin](https://1099policy.com/signin)

  2. Enter your email address

  3. Enter your password

  4. Click "Continue"

If you've enabled two-factor authentication, you'll need to complete an additional verification step.

Two-factor authentication (2FA)

When 2FA is enabled, you have two options to verify your identity:

1. Authentication app code

  • Open your two-factor authenticator (TOTP) app

  • Enter the 6-digit code shown in your app

  • Click "Continue"

2. Backup codes

  • Click "Can't access your phone? Try backup codes"

  • Enter your backup code

  • Click "Continue"

Note: Backup codes are generated during 2FA setup and can only be used once.

Forgotten password

To reset your password:

  1. Click "Forgot your password?" on the sign-in page

  2. Enter the email address associated with your account

  3. Click "Continue"

  4. Check your email for a reset code

  5. Enter the code and your new password

  6. Click "Continue" to complete the reset

You'll receive a confirmation when your password has been successfully reset.

Account verification

If your account requires verification:

  1. Enter your email address

  2. Enter the verification code sent to your email

  3. Click "Verify"

Can't find your verification code? Click "Resend code" to have a new one sent to your email.

Joining an existing organization

If you're looking to join an existing organization you must be invited. You'll want to contact your 1099Policy organization administrator to get an invite to an existing organization.

Still can't sign in?

If you've followed the steps above but still can't access your account:

  • Check that you're using the same email capitalization that you used when you first signed up

  • Ensure you're using the correct email address

  • Check your spam folder for reset/verification codes

  • Try clearing your browser cache and cookies

  • Contact our support team for additional assistance

Security note: Multiple failed sign-in attempts may temporarily lock your account. If this happens, wait a few minutes before trying again or use the password reset option.

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